Distance Sales Contract


Every customer who becomes a member of our website and makes purchases is deemed to have read and accepted all the articles of our sales contract below, issued by us, without the need for further notice.


This contract has been drawn up based on the obligation to conclude a contract for online sales in accordance with the Regulation on Distance Contracts Implementation Procedures and Principles published in the Official Gazette dated 13.06.2003 and numbered 25137, and is as follows in articles.


The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers - Regulation on the Implementation Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product sold by the SELLER to the BUYER, whose qualifications and sales price are specified below. . BUYERSALES PERSON's name, title, full address, telephone and other access information, basic characteristics of the goods subject to sale, sales price, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, official authorities to whom they can submit their complaints and objections, etc. He accepts and declares that he has been informed by the seller in a clear, understandable manner and in accordance with the internet environment, confirmed this preliminary information electronically and subsequently ordered the goods, in accordance with the provisions of this contract.



Title: Mefami Furniture Accessories Design & Manufacturing Import-Export Ltd. Co

Address:  Baksan Sanayi Sitesi No:87, 10, 26180 Eskişehir , Türkiye


From now on 'SALES PERSON will be referred to as '.


A person who is a member of the www.mefami.com shopping site and/or makes purchases as a customer.
The address and contact information used when becoming a member and/or shopping are taken as basis.


It consists of the type, quantity, brand/model, number of goods/product/service, sales price, payment method, and information at the time the order is finalized.


4.1- BUYER declares that he has read and informed all preliminary information regarding the basic characteristics of the product or products subject to the contract, sales price and payment method and delivery specified in Article 3, and has given the necessary confirmation electronically. Type and type of goods/service, Quantity, Brand/Model and Sales Price Including All Taxes are as stated below. During the delivery phase, if the following products are delivered, but in more quantity than the order, or in error, superior to the ordered product, or different from the order, SALES PERSONUpon application and all shipping costs SALES PERSONGoods delivered outside the scope of the contract, belonging to . BUYER by SALES PERSONIt will be delivered to the authorized personnel of or the cargo officer assigned to return.

4.2- Delivery costs under normal circumstances BUYERIt belongs to . However SALES PERSONIf , has declared on its website that the delivery fee of those who shop more than the declared amount will be covered by it, the delivery cost will be covered by it. SALES PERSONIt belongs to . Delivery; availability of stock and cost of goods SALES PERSONIt is done as soon as possible after it is transferred to 's account. SALES PERSONdelivers the goods/services within 30 (thirty) days from the order. If the goods/service fee is not paid for any reason or is canceled in bank records, SALES PERSON is deemed to be free from the obligation to deliver goods/services. In regions where the Cargo Company delivers once a week, there may be a delay in the specified day period in cases such as inaccuracies and omissions in the shipping information, some social events and natural disasters. Because of these sags BUYERSALES PERSONcannot impose any responsibility on . Product, BUYERIf it is to be delivered to a person/organization other than , the person/organization to be delivered may not accept the delivery, error in the shipping information and/or BUYERExtra shipping costs that may arise from not being in place SALES PERSON is not responsible.

4.3- If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the Seller cannot be held responsible if the person/organization to be delivered does not accept the delivery.

4.4- In case of damaged package; Damaged packages should not be accepted and a report should be made to the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to open the package there and check that the products have been delivered undamaged and to request that the situation be determined with a report. Package BUYER Upon receipt by the Cargo Company, it is deemed that the Cargo Company has fulfilled its duty fully. If the package is not accepted and a report is kept, the situation is BUYERIt must be reported to the seller's Customer Services as soon as possible, along with the remaining copy.

4.5- SALES PERSON when deemed necessary, BUYERIf the information provided by 'does' does not correspond to reality or when it is determined that contradictory information has been given, ' reserves the right to stop the order in order to fulfill its responsibilities correctly. SALES PERSON In cases where a problem is detected with the order BUYERFrom the telephone, e-mail and postal addresses provided by BUYERIf it cannot reach , it freezes the execution of the order for 15 (fifteen) days. BUYERduring this period SALES PERSON It is expected that he/she will contact regarding the issue. During this period BUYERIf no response is received from SALES PERSONcancels the order to avoid damage to both parties.

4.6- A signed copy of this contract is required for the delivery of the product subject to the contract. To the SELLER It must be delivered and the price must be paid using the payment method preferred by the BUYER. If the product price is not paid for any reason or is canceled in bank records, SALES PERSON is deemed to be free from the obligation to deliver the product.

4.7 – For the delivery of the product subject to the contract, the price of this contract must be paid by the payment method preferred by the BUYER. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be free from the obligation to deliver the product. The BUYER will inspect the goods/services subject to the contract before receiving them for dents, breaks, torn packaging, etc. Damaged and defective goods/services will not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. The BUYER is responsible for carefully protecting the goods/services after delivery. After the delivery of the goods/service, if the relevant bank or financial institution does not pay the price of the goods/service to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, the BUYER will receive the goods, provided that the goods have been delivered to him/her. /service is obliged to return it to the SELLER within 3 (Three) days. In this case, the invoice must also be returned and all shipping expenses belong to the BUYER.

4.8- If the seller cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances such as weather conditions that prevent transportation or interruption of transportation, and this situation exceeds 2 business days, he is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of his rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be refunded to him/her within ten (10) days.

4.8 – If available, the warranty certificate for the products is sent by the SELLER. Defective or damaged products, whether sold with a warranty certificate or not, can be sent to Kenobi for the necessary repairs within the warranty conditions, in which case the shipping expenses will be covered by the Seller. It is accepted by the BUYER that it is not possible to apply a warranty certificate for food products. BUYER's rights are stated above.

4.9- This contract, with all its articles, is deemed to have been read by the BUYER and is deemed to have been accepted and signed by ticking the contract checkbox during registration to the site in the virtual environment or by placing any order. BUYER accepts that he/she is personally responsible for reading and understanding this Agreement completely.


BUYER has the right to withdraw within fourteen (14) days from the delivery of the product subject to the contract to himself or to the person/organization at the address indicated. In order to exercise the right of withdrawal, the Seller must be notified by fax, e-mail or telephone within this period and the product must not have been used within the framework of the provisions of the relevant article. If this right is exercised, it is mandatory to return the copy of the cargo delivery report stating that the product delivered to the third party or the BUYER was sent to the SELLER and the original invoice. The product price will be refunded to the BUYER within seven (7) days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER. Returns cannot be made if the packaging is damaged, opened, used or violates hygiene conditions.

In accordance with Article 15/c and other relevant articles of the Distance Sales Regulation, the food product sent in a closed and hygienic package is a product that cannot be returned and is an exception to the right of withdrawal. It is understood and accepted by the BUYER that the right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, products that deteriorate quickly or have expired, products that are produced in accordance with the special requests and demands of the consumer, or products that are personalized by making changes or additions.

If the payment is made by credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card was used without his/her consent and unlawfully. In this case, the card issuer returns the payment amount to the consumer within ten (10) days from the date of notification of the objection. However, if the products that cannot be returned due to their nature are received and opened by the BUYER, a refund is not possible. The provisions of Article 4.6 are reserved.


 If, for any reason, you want to cancel your order, all you have to do is contact us by phone, e-mail or via the message section of our website. Your orders will be canceled without having to provide a reason. If your order cancellation occurs after the product has been shipped, the shipping cost will be reflected to you. When you want to cancel your orders, please provide us with your information such as order date, order number or your username and product name. If canceled orders have been shipped, they must be returned by the same cargo personnel without being received by the BUYER. Otherwise, the provisions of the above Article are reserved.

BUYER's In cases where the right of withdrawal is exercised or the product subject to the order cannot be supplied for various reasons or by the decisions of the arbitration committee To the BUYER In cases where a refund is decided, if the purchase was made by credit card and in installments, the refund procedure to the credit card is stated below:

BUYER In how many installments did the bank purchase the product? BUYER It makes its repayment in installments. SALES PERSON After paying the entire product price to the bank at once, installment expenditures made through bank POS BUYER's In case of a refund to the credit card, the requested refund amounts are transferred by the Bank to the holder's accounts in installments in order to prevent the parties involved in the matter from being victimized. BUYER's Installment amounts paid until the cancellation of the sale, if the refund date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card every month and BUYER After the installments of the sale are completed, the installments he/she paid before the refund will be received for an additional month equal to the number of installments he/she paid before the refund and will be deducted from his/her current debts.

In case of return of goods and services purchased by card SALES PERSONIn accordance with the agreement made with the bank To the BUYER cannot pay with cash. SALES PERSONIn case of a refund, it will make the refund via the relevant software, SALES PERSON Since it is obliged to pay the relevant amount to the Bank in cash or on account, in accordance with the procedure we have explained above. To the BUYER Payment in cash cannot be made. Refund to credit card, SELLER's After the one-time payment of the fee to the Bank, it will be made by the Bank in accordance with the above procedure.

BUYER, acknowledges and undertakes that it has read and accepted this procedure.

In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the Seller's place of residence are authorized up to the value declared by the Ministry of Industry and Trade.


In disputes arising from this contract, the Consumer Problems Arbitration Committee of the BUYER or the Consumer Court in the place where the residence is located or where the consumer transaction is made is authorized. (In terms of the monetary limits for the Consumer Arbitration Committees to be authorized and authorized to look at the disputes for the year 2024, within the monetary limits determined by the Ministry of Customs and Trade in December each year (the current limit will be applied); Provincial or District Consumer Arbitration Committees are responsible for consumer disputes with a value below 104,000 (one hundred and four thousand) Turkish Liras. 

If the order is placed, the BUYER will be deemed to have accepted all the conditions of this contract.